We respect your privacy and are committed to protecting the personal information you provide when using the XentaFlex® website.
This Privacy Policy explains how XentaFlex® ("we," "us," "our," or "the website") may collect, use, disclose, retain, and protect information when you visit or interact with this website.
By using this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our privacy practices, please discontinue use of the website.
Depending on how you interact with the website, we may collect information that you voluntarily provide, such as your name, email address, telephone number, billing information, shipping information, and other information necessary to process an inquiry or order.
We may also collect technical information automatically, including information about your browser, device, IP address, operating system, pages visited, referring pages, and general website usage information.
Information may be collected when you browse our website, submit a contact or inquiry form, request information, place an order, subscribe to communications, communicate with customer support, or otherwise voluntarily provide information to us.
Certain technical information may also be collected automatically through standard website technologies such as server logs, cookies, pixels, analytics tools, and similar technologies.
We may use collected information for legitimate business purposes, including to operate and maintain the website, process orders, communicate with customers, respond to inquiries, provide requested services, improve website functionality, and provide customer support.
We may also use information to help prevent fraud, protect website security, troubleshoot technical problems, analyze website performance, and comply with applicable legal obligations.
If you purchase XentaFlex® products, certain information is required to process and fulfill your order, such as your name, contact details, billing information, shipping address, and order details.
Payment transactions may be handled by third-party payment processors or checkout providers. Payment providers may process payment information according to their own privacy policies and security practices.
We do not require you to provide payment information unless it is necessary for a transaction or service you request.
The website may use cookies and similar technologies to remember preferences, understand website traffic, improve functionality, maintain security, and measure website performance.
Some cookies may be provided by third-party services used on the website. Depending on your browser and applicable law, you may be able to manage or disable certain cookies through your browser settings.
We may use analytics and performance technologies to understand how visitors use the website. This may include information such as pages viewed, approximate geographic information, browser type, device information, referral sources, and interactions with the website.
Analytics information helps us understand website performance, identify technical problems, improve navigation, and make the website more useful.
We may share information with service providers that assist us with website hosting, payment processing, order fulfillment, shipping, customer support, analytics, security, email communications, and other legitimate business operations.
Service providers are expected to use information only as reasonably necessary to provide the services for which they have been engaged, subject to their applicable agreements and policies.
We may also disclose information when required by law, legal process, court order, regulatory request, or when reasonably necessary to protect our rights, property, users, or the security of the website.
If you voluntarily provide your contact information or otherwise consent to receive marketing communications, we may send information about products, offers, updates, or other communications that may be relevant to you.
You may unsubscribe from promotional email communications by following the unsubscribe instructions included in the applicable message. Transactional or service-related communications may continue when necessary to complete an order or provide a requested service.
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted to or through the website.
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including order fulfillment, customer support, accounting, recordkeeping, dispute resolution, security, and legal or regulatory requirements.
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.
Depending on where you live and applicable privacy laws, you may have certain rights concerning your personal information. These may include rights to request access to, correction of, deletion of, or information about the processing of your personal information.
You may also have rights concerning marketing communications, cookies, targeted advertising, sale or sharing of personal information, or other processing activities, depending on applicable law.
To make a privacy-related request, please use the contact information provided in Section 15 of this Privacy Policy. We may need to verify your identity before completing certain requests.
This website is not intended to knowingly collect personal information from children under the age of 13. We do not knowingly request or encourage children under 13 to submit personal information through the website.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate steps where required.
Our website may contain links to third-party websites, services, payment providers, advertising platforms, social media services, or other external resources.
When you access a third-party website or service, its own privacy policy and terms may apply. We are not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable legal requirements.
When we make changes, we may update the "Last Updated" date shown at the beginning of this policy. Your continued use of the website after an updated Privacy Policy is posted indicates that you acknowledge the updated policy, subject to applicable law.
